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The customer

A global provider of emergency assistance services turned to Altoros to implement a 24/7 support system for car owners. Founded in 1992 in New Zealand, the organization also operates in Australia and the United Kingdom.

The need

When the company turned to Altoros, it had a legacy system—for handling emergency requests—built on top of the outdated technology stack. The product was hard to maintain, it was impossible to extend the functionality, and lacked web interface. As a result, employees were not able to process emergency requests timely.

Cooperating with Altoros, the company wanted to create a cloud-native solution that would ensure 24/7 request processing in real time and let work from any place.

The challenges

Under the project, the team at Altoros had to address the following issues: To process emergency requests immediately, it was important to enable GPS tracking and visualize incidents on a map in real time. A vehicle location needed to be identified even if a user’s mobile phone is in the sleeping mode.

• 116,000

  emergencies addressed

• 50

  new partners

• 150

  requests per day

The outcome

Partnering with Altoros, the customer has already addressed almost 116,000 road incidents providing assistance to 150+ car owners per day in real time. As the delivered solution gained popularity among end users, the company partnered with 50 new insurance providers to further improve customer service. By digitizing workflows, the organization ensured 24/7 emergency support.

The customer

The company is a U.S. provider of automation solutions for dental clinics and private practices. The customer has a flagship product—a patient management system. Founded in 2012, the company serves around 6,000 private orthodontists across the USA and Canada.

The need

The COVID-19 pandemic has affected the USA the most with more than 35 million infected. So, efficient operation of healthcare institutions and patient management were key to preventing the spread of the disease. The customer’s flagship product was used by 150 clinics and hundreds of private dentists who faced issues when uploading data (appointment details, intended procedures, etc.) to the system. This could take from 1.5 to 12 hours resulting in doctors’ inability to work.

Many of these dentists were also using an open-source software for managing a database of patients. However, appointment scheduling was still a manual process distracting doctors from vital routines. Relying on Altoros, the customer wanted to deliver a chatbot for online consultations, automating appointment scheduling, and enable online payments for patients.

The challenges

Under the project, the team at Altoros had to address the following issues:

• The customer wanted to integrate a particular online payment system. However, the system’s API was not mature enough for production due to some security issues.
• Each dentist was utilizing a different version of the open-source software that complied with his/her PC or laptop. This also meant different versions of the databases in use. In this regard, it was important to achieve unification across all the supported databases and prevent any data loss.

• 150

  clinics use a chatbot

• 5,000

  chatbot users

• 1 min

  uploading speed

The outcome

Partnering with Altoros, the customer developed a chatbot that enabled 150 dental clinics and hundreds of private orthodontists to provide virtual consultations during the COVID-19 pandemic. Thanks to this chatbot, 5,000 patients have already received remote treatment. The company also achieved high availability of its flagship product, minimizing the risks of performance issues in future and speeding up data upload from 1.5–12 hours to less than a minute. This allowed dentists to focus on their working routines and helping people.

With the delivered web application, the organization automated appointment scheduling and enabled secure online payments for medical procedures.

The customer

Based in Norway, the customer is a provider of car rental services. Focused on environmental sustainability, the organization rents electric cars of new generation only (mostly Tesla). Founded in 2010, the customer partners with insurance companies and body shops across the country.

The need

When the customer turned to Altoros, the document workflows (placing orders, logging incidents, issuing invoices, generating reports, etc.) were carried out in Microsoft Excel manually. Cooperating with Altoros, the company wanted to automate document management across all the parties involved—a car rental company, insurance firms, and around 100 body shops. As the customer aspired to establish new partnerships, a minimum viable product had to be delivered within tight deadlines.

The challenges

Under the project, the team at Altoros had to address the following issues:

• As the system was to process large amounts of data, it was important to ensure scalability.
• Since the solution was to store sensitive financial and insurance data, sufficient security had to be provided.

• 100

  body shops

• 15

  electric cars

• 2

  development months

The outcome

Collaborating with Altoros, the customer developed a system that automates document workflows across the car rental, insurance firms, and 100 body shops in a secure manner. A microservices-based architecture ensures scalability, as well as promotes ease of maintenance and functionality extensibility. Thanks to the minimum viable product being delivered in just two months, the company was able to pitch its services and establish a new partnership with one of the major insurance providers in Norway.

The customer

The company is a Norwegian provider of hardware / software solutions for professional sportsmen. The customer offers a suite of smart devices that measure performance in real time accompanied by a software system that analyzes and visualizes the results.

The need

In its portfolio, a provider has 13 types of devices—from force plates to speed sensors—used by individual athletes or sports teams. The sensors measure performance (running speed, lifted weight, force profiling, etc.) and send the results to a desktop system for visualization. Athletes may have trainings in multiple camps, but it is crucial to have a single view on performance results across all the locations. However, initially, the proprietary system was installed on premises, did not provide a centralized access to sportsmen profiles or historical data, preventing coaches and athletes from analyzing progress over time and developing improvement strategies.

Recognizing the need for transformation, the company turned to Altoros to enable its IoT-driven system work in the cloud, having a focus on high availability, scalability, and security.

The challenges

Under the project, the team at Altoros had to address the following issues:

• As the system would process personal information of athletes (from names to medical data), ensuring security and compliance with such regulations as GDPR was crucial.
• Only qualified coaches were allowed to conduct performance tests in the disciplines they were certified for and supervise the results via the system. It was important to implement access restrictions, so that unauthorized users could not alter critical data.
• Since each of the 13 smart devices types was built to evaluate different performance parameters (speed, velocity, etc.), the system would aggregate data in different measurement units (meters, seconds, kilos, etc.). This would cause certain difficulties when correlating and visualizing test results in a single diagram.

• 13

  types of smart devices

• 6 months

  on MVP delivery

• GDPR

  compliance ensured

The outcome

Together with Altoros, the customer built a cloud-native system that provides professional athletes and their coaches with centralized access to historical training data. Now, it is possible to have a single view over information gathered by 13 types of smart devices that may be located in different training camps, analyze athletes’ progress over time, and develop data-driven strategies to improve performance results.

With security measures in place, the company was able to prevent data tampering and lay the foundation for compliance with data protection regulations, such as GDPR.

The customer

A provider of medical software solutions turned to Altoros to develop a cloud-based system for collaboration between opticians in stores and ophthalmologists in clinics.

Based in Norway, the customer is a software provider for the healthcare industry. Founded in 2016, the company aims to increase the accessibility of ophthalmology services. For its research, the startup was acclaimed by Innovasjon Norge—a governmental agency for innovation and development.

The need

As of 2015, the number of ophthalmologists in Norway was rather low—81 per million of population. (To compare, Greece has 182.6 and Latvia—127.9). As a result, patients could wait from weeks to a year for an appointment. This impaired the ability to conduct regular eye checks and endangered patients at risk (people with diabetes, older people, etc.) who could not receive timely care. It might also require a trip to another town due to the lack of a local expert.

To fast-track eye diagnostics, the customer recognized the opportunity to transfer the process from clinics to optical stores that had necessary equipment. Relying on Altoros, the company wanted to build a cloud-based platform that would enable sharing of pathology findings between opticians in stores and ophthalmologists in clinics contributing to remote diagnostics.

The challenges

• As the platform would store personal information and health records, it was crucial to ensure the security of sensitive data.
• Eye diagnostics was to be carried out on specialized equipment installed at optical stores.
• Opticians had to upload the photos taken to the system, so that ophthalmologists can analyze them remotely. Maintaining high resolution of the photos and preventing any quality loss was key to facilitating the analysis and safeguarding its precision.

• 15 min

  diagnostics procedure

• 40%

  onboarded opticians

• $93.6M

  potential cost savings

The outcome

Partnering with Altoros, the customer built a cloud-native platform that enables efficient remote collaboration between opticians in stores and ophthalmologists in clinics, reducing the time spent on diagnostics to just 15 minutes. Thanks to the system, people no longer have to wait for weeks to get an appointment as they can now test their eyesight at a local optical store.

With the delivered system, the company was able to sign up two largest Norwegian chains of optics, onboarding 40% of opticians in the country who facilitate counseling. The startup estimated that the platform had the potential to reduce social expenses—associated with healthcare costs and time-consuming processes—by $51.5–$93.6 million annually.

The customer

Hitachi Data Systems provides storage systems, software, cloud solutions and related IT services (including consulting, transition, management, and support). The company was founded in 1989 and has grown into a large organization with 5,900 employees in more than 100 regions. One of the areas targeted by Hitachi is online education and certification for their customers.

The need

Hitachi complained about appearance of more than 100 unused VMs during a day. It took an administrator half a day to stop these instances manually. In addition, inappropriate structure of the database affected performance. Report building was complex and time consuming. A user received the data from the database in a .CSV file and needed to convert in to an Excel file. Several data requests were processed for more than 2 minutes. The customer also wanted to add new features, automate report building and job scheduling, as well as optimize the performance of the administration module (e.g., due to complexity of vCloud Director, it took 1.5 minutes only to load the list of all laboratory works.) In the end, Hitachi plans to create a white label framework for providing online courses that can be customized for the needs of a specific company. So, the company turned to Altoros for assistance.

The challenges

Under the project, the team at Altoros had to address the following challenges:

• Create a solution for proper monitoring and managing VMs.
• Optimize communication with vCloud Director API
• Streamline SQL queries to accelerate DB requests.
• The database structure was inappropriate and required additional relations between tables.

The outcome

Partnership with Altoros allowed Hitachi Data Systems to update their system, improve its performance, and make it more stable. The delivered improvements enabled Hitachi to save ~4 hours per day for an administrator. The process of building reports was automated, which allowed for creating charts directly at the page for a fraction of a second.

After successful implementation of the pilot project, Hitachi was encouraged by the improvements and decided to move to the next phase: creating a new version of the platform with proper architecture and streamlined database structure. The improved version of the portal is already in production.

The company also aims at developing a BI module for monitoring laboratory works and health of VMs. It is also planned to support the Tin Can API to include the portal in the unified learning system.

A white label educational product, which can be easily customized to any organization, will soon provide Hitachi with an additional revenue channel.

The customer

The customer is the UK-based institution conducting early stage pharmacology research. Accredited by the Medicines and Healthcare Products Regulatory Agency, the company has conducted 500+ clinical trials over 15+ years in the industry.

The need

On a regular basis, the organization recruits volunteers to participate in clinical studies. The company built a custom CRM solution based on ASP.NET WebForms to administer the process and manage volunteers' data. The system comprised 12 modules responsible for storing and manipulating contact information, medical history, appointment and screening details, research results, reports, etc. At that moment, the system held the data of 260,000+ volunteers with 400+ new ones being added each month. However, that custom-built CRM no longer sustained the existing loads and had issues with functionality extension.

Relying on .NET development expertise of Altoros, a Microsoft Certified Partner, the company wanted to optimize performance by migrating to a modern technology stack without any data loss.

The challenges

Under the project, the team at Altoros had to address the following issues:

• It was crucial to ensure proper security as the system stored and processed sensitive information (contact details, medical data, etc.).
• Report generation was an important stage of the clinical trial process. However, it took up to 5 minutes to generate a single report.
• To interview volunteers, the customer wanted to integrate Twilio as a video conferencing tool. The app enabled to schedule calls—attended by up to 10 people—and automatically create conferencing rooms for the purpose. However, the tool did not automatically end calls if no one showed up or forgot to do it manually, charging $0.004 for each subsequent minute per participant. This could cost up to $600 a year.

• 260,000+

  volunteer base

• 150x

  faster report generation

• 2 mins

  to deliver a feature

The outcome

Partnering with Altoros, the customer modernized its CRM system that manages the data of 260,000+ volunteers by migrating to a modern technology stack. Now, the app is capable of sustaining the loads, even with 400+ people being added per month. Thanks to the engineering efforts, the whole bulk of sensitive information was properly protected and migrated without data loss. With the optimizations in place, the company also facilitated report generation by 150x, enabled feature delivery in 2 minutes, and saved up to $600 a year on Twilio usage.

The customer

A trade union of 500+ electrical contractors turned to Altoros to develop a tool that helps member companies compare and order products from wholesalers.

Based in Norway, the customer operates as a union of electrical contractors. The trade union includes 500+ members, helping them to make deals with four major wholesalers. As of today, the volume of purchases is over €49 million. Founded in 2004, the company has offices in Oslo, Stavanger, Trondheim, and Bergen.

The need

Within the trade union, member organizations developed a custom PHP-based system to purchase electrical appliances from the wholesalers. However, the app was built on top of an outdated technology stack. As a result, it was hard to maintain and extend functionality.

Previously, the association had collaborated with Altoros to deliver an ecosystem of tools for calculating project costs, HSE management, etc. Satisfied with the engagement, the customer turned to Altoros again to develop a web system—for checking stock status, comparing prices, and making orders, as well as for integrating it with the existing tools. As the trade union planned to get early feedback from members and showcase the product to the union’s board to discuss financing, there were tight deadlines for the delivery.

The challenges

Under the project, the team at Altoros had to address the following issues:

• To enable comparison of goods, relevant information (prices, images, stock status, etc.) had to be retrieved from multiple sources in real time.
• Those sources included the union’s and wholesalers’ product bases, as well as EFObasen, a Norwegian base of electrical appliances.
• For order generation, the organization employed a custom format, noncompliant with conventional order generation standards and highly prone to errors.

• 500+

  partner companies

• €49M

  the volume of purchases

• 2–3

  weeks for feature delivery

The outcome

Collaborating with Altoros, the trade union developed a web app that enables 500+ member organizations to compare electrical appliances offered by partner wholesalers across prices, stock status, discounts, etc. The modernized technology stack helped the association to improve the app’s maintenance. Thanks to a thought-out roadmap, the customer shipped in new features every 2–3 weeks, validating their feasibility on the go. In addition, the organization automated order generation and laid the foundation for order format standardization. Not only this prevented unexpected errors, but also contributed to easier onboarding of new members and wholesalers accustomed to conventional order generation formats.

The system was successfully presented at the member board meeting, and the customer was able to get a budget for further development.