Challenges we solve
As customer experience and satisfaction have become one of the major drivers behind financial services, traditional banks struggle to meet customer expectations. Data engineers at Altoros help to address the following challenges:
Manual data collection often prevents companies from accumulating historical data that is essential to forecasting.
Inconsistent experiences across multiple channels is frustrating for customers. For instance, a person using web and mobile channels can be identified as two different people. In this case, it’s extremely hard to tailor the services to customer needs and deliver highly personalized offers.
The absence of data marts that keep historical and real-time information about a customer in a data warehouse, preventing efficient data aggregation.
Services we deliver
Development from scratch
We focus on your business needs and specific data channels to build a centralized Customer 360 system that will transform user experience.
We help to integrate a Customer 360 solution by aggregating data from multiple sources: CRM, DMP, social media activities, transactions, etc.
24/7 technical support
Our experts are available 24/7 to assist with any technical issues and keep data management as efficient as ever. In addition, we are always ready to modernize the existing system by adding brand-new features.
Benefits of Customer 360 Solution
Combining and enriching data in real time to be able to react to every change in the customer’s behavior.
Use case: If you know that your customer has recently registered a legal entity, you can consider what products or services to offer. For instance, you can deliver a multi-wallet bank account for a business.
Using machine learning and artificial intelligence to predict customer intent
Use case: If your customer has $10,000 in the account for several weeks, artificial intelligence may be used to suggest keeping the money in a liquid fund or a fixed deposit to earn better interest.
Personalize engagement across channels and automate your communication with the customer, ensuring the relationship is targeted and backed up by data.
Analyze the information about customer purchasing power and be proactive to avoid potential issues and identify upsell opportunities
Use case: Imagine that your customer is transacting big volumes of assets. You also know that the person is interested in purchasing property abroad. Based on that, you can offer a personalized line of credit with a simplified application process, a minimal security deposit, and no annual fees.