To provide an efficient call center optimization solution, Altoros developed Reporting, Analytics, Education and other components for a call recording and workforce optimization solution. The system is aimed at improving the work of call centers, enterprises, trading floors, government agencies, and first responders. The solution tracks and monitors all interactions of call center operators, time and duration of calls, their statuses, etc. The system then analyzes the statistics and displays real-time dashboards, charts, and reports based on that information. System supervisors use dashboards, charts, and reports to monitor operators’ activities and improve their interactions with customers.
By leveraging the solution, the customer can now offer a full suite of call recording, analytics, and workforce optimization software, which enables companies to get an accurate picture of customer interactions. Today, the company delivers the advanced call recording and analytics solution to more than 1,200 customers in 50 countries around the world.
Windows Server 2003/2008
ASP.NET, Silverlight, WCF, AJAX, jQuery, LogiXML
MS SQL Server 2005/2008
Client Platform/Application Server
Database Design Tool
SQL Server Management Studio/VS 2010
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