Call Recording, Analytics, and Workforce Optimization Solution

.NET
jQuery
C#
JavaScript
MS SQL
Information technology

Description

To provide an efficient call center optimization solution, Altoros developed Reporting, Analytics, Education and other components for a call recording and workforce optimization solution. The system is aimed at improving the work of call centers, enterprises, trading floors, government agencies, and first responders. The solution tracks and monitors all interactions of call center operators, time and duration of calls, their statuses, etc. The system then analyzes the statistics and displays real-time dashboards, charts, and reports based on that information. System supervisors use dashboards, charts, and reports to monitor operators’ activities and improve their interactions with customers.

The outcome

By leveraging the solution, the customer can now offer a full suite of call recording, analytics, and workforce optimization software, which enables companies to get an accurate picture of customer interactions. Today, the company delivers the advanced call recording and analytics solution to more than 1,200 customers in 50 countries around the world.

Technology stack

Server platform

Windows Server 2003/2008

Programming languages

C#, JavaScript, C++

Technologies

ASP.NET, Silverlight, WCF, AJAX, jQuery, LogiXML

Databases

MS SQL Server 2005/2008

Client Platform/Application Server

IIS 6.0/7.0

Database Design Tool

SQL Server Management Studio/VS 2010

Development Environment

VS 2008/2010

Modeling Tool

VS 2008/2010

Contact us

Contact us and get a quote within 24 hours

Headquarters

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