The System for Emergency Control Centers is a client-server software solution designed to simplify and speed up daily tasks of control room operators. It improves communication with emergency vehicles, such as ambulances, planes, ships, helicopters, etc., providing a faster way to capture and share information. For each call, the system starts a new task where the operators can indicate various details on the emergency situation, such as the pick-up address, destination address, etc. To gather more information for the medical staff, the solution provides lists of various medical conditions with instructions, as well as questions to ask. Operators can select a group of conditions, ask the provided questions, and mark the answers on the list. As a result, call processing speed increases considerably.
The updated system is a comprehensive solution with clear code. Before it was introduced, interviewing callers used to take a lot of time—operators had to write down and then type in the information in order to send it to the ambulances. The new system drastically reduced call processing time with drop-down lists of answers and a drag-and-drop interface. As a result, efficiency was improved on all stages from receiving calls to transporting patients to hospitals.
MS Windows Server
MS.NET 4.5, WPF, WCF
MS SQL Server 2008 R2
Client Platform/Application Server
MS Windows 7
MS Visual Studio 2012
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